Política de reembolso

Return Policy

Russo Power Equipment thanks you for your business.

Eligible products may be returned within 30 days of delivery. To request a return, sign in to your customer account, locate the applicable order, and select the option to request a return. If you are unable to locate the option, please email [email protected] to request a return.

All return requests are subject to review and approval by Russo Power Equipment. Submitting a return request does not guarantee that the return will be approved. If the return is approved, return instructions will be provided.

  • Products purchased online, by phone, or through a catalog may also be returned at a Russo Power Equipment store. To help expedite an in-store return, bring your packing slip, order number, or approved return information along with the product. Find a Russo Power Equipment store near you .
  • Return requests must be submitted within 30 days of delivery.
  • Customers are responsible for arranging and paying for return shipping unless Russo Power Equipment determines that the product was damaged during shipping, defective upon receipt, or shipped incorrectly.
  • Products must be unused, uninstalled, and returned in their original condition with all original packaging, manuals, accessories, and included components. Products that do not meet these conditions may be refused or may be subject to a restocking fee after inspection.
  • Returns are evaluated after receipt and inspection. Russo Power Equipment may deduct a restocking fee of up to 15% if a product is returned opened, without its original packaging, missing parts or accessories, or in a condition that reduces its resale value. Restocking fees are not automatically applied to every return.
  • No restocking fee will be charged for products confirmed by Russo Power Equipment to be defective upon receipt, damaged during shipping, or shipped incorrectly.
  • Original shipping charges are nonrefundable unless the return results from an error by Russo Power Equipment.
  • Factory-shipped products require approval from the manufacturer and must not be returned directly to Russo Power Equipment unless specifically instructed. Additional manufacturer return restrictions and fees may apply.

Return Exceptions

  • Gas-powered or diesel-powered products cannot be returned after fuel or oil has been added. Products that have been fueled or oiled must be taken to an authorized service center for inspection or repair. Repairs may be covered under the manufacturer's warranty.
  • Products that have been used, installed, altered, damaged after delivery, or returned with missing parts may be ineligible for return.
  • Certain products may be designated as final sale or otherwise ineligible for return.

Refunds

  • Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow up to 5 business days after inspection for Russo Power Equipment to process the refund. Additional processing time may be required by your bank or payment provider.
  • Any applicable restocking fee, return shipping cost, or other authorized deduction will be subtracted from the refund. Restocking fees are determined after the returned product has been received and inspected and are not automatically applied to every return.

Canceling Orders

  • You may submit a cancellation request before an order ships. Cancellation requests are not guaranteed because orders may enter processing or fulfillment shortly after they are placed.
  • Once an order has shipped, it cannot be canceled. After delivery, an eligible product may be submitted for return under this Return Policy.

Products That Arrive Damaged

  • Inspect all packages and products promptly after delivery. If a package or product arrives damaged, contact Russo Power Equipment as soon as possible and retain the product, shipping carton, packaging materials, shipping label, and any other materials included with the shipment.
  • Visible shipping or freight damage should also be reported to the delivering carrier within 24 hours of receipt. Whenever possible, note visible damage on the delivery receipt before accepting the shipment.

Defective Products

  • Products should be inspected within 30 days of delivery. If a product appears to be defective, submit a return request or contact Russo Power Equipment promptly.
  • Depending on the product, its condition, and the applicable manufacturer's warranty, the issue may be handled as a return, replacement, repair, or manufacturer warranty claim.

Questions About a Return

If you have questions, comments, or concerns regarding a return, email [email protected].